Important Information About Using Our Online Form

This form is for general public health questions only and is handled by non-medical staff.

• Do not include any private, sensitive, or personal health information in your message.
• You’ll receive a response within 3 business days.

For questions involving personal health information or other confidential matters, please call us at 705-721-7520 or 1-877-721-7520 (toll-free) on weekdays from 8:30 a.m. to 4:30 p.m.

If you need immediate help or have a non- public health related question, please us the following contact information:

• If it’s a medical emergency, call 911 or go to the nearest emergency room.
• For urgent health concerns, contact Health811 by calling 811 or TTY 1-866-797-0007. You can also chat online with a registered nurse through their website.
• For local community or social services, call 211 or chat online with a community navigator on their website.

To report an emergency that requires an immediate public health response (e.g. chemical spill, disease outbreak or other major public health incident), contact the public health staff on-call at 1-888-225-7851.

We will not reply to online questions if threatening, profane, hateful or hurtful language is used or references to conspiracy theories, pseudoscience and disinformation are made. Thank you for your patience.